Jazz Solo RMA Terms and Conditions


Standard Warranty

Jazz Imaging LLC has agreed to send your practice a replacement sensor subject to the standard warranty conditions agreed to your practice as a member of the Jazz Club.  Jazz Imaging’s obligations under the warranty are limited, at Jazz Imaging’ option, to repair or replacement.  Replacement Sensor may be new or refurbished, but will meet published specifications.

The warranty does not apply: (i) if the Sensor is contaminated with blood or other potentially infectious substances; (ii) if the Sensor or Software are used with equipment other than the list of compatible computers published in the Jazz SOLO User’s Manual; (iii) in the event of alteration or improper storage, handling, use or maintenance of the Sensor by anyone other than Jazz Imaging or its authorized representatives; (iv) to any damage caused by an external source, regardless of nature; and (v) for damage due to neglect or misuse of the Sensor.  In the event of Sensor damage Jazz Imaging reserves the right to invoice customer for repair or replacement, not to exceed $1499, using the credit card on file.

Jazz Imaging will ship a replacement sensor within one business day with two or three day shipping in the continental United States and provide you with a pre-paid shipping label for returning a failed Sensor on the RMA. Optionally, you may pay for expedited shipping of replacement Sensors. 

If the failed Sensor under this RMA is not returned within 14 days Jazz Imaging reserves the right to invoice customer for replacement for $1499 using the credit card on file.

Accident Forgiveness

As a courtesy, Jazz Imaging agrees that it will forgive the first incident of accidental damage per the terms of the Standard Warranty.  This courtesy applies to the first incident per office location.  In the event accidental damaged is noted, Jazz Imaging will contact the office and provide recommendations of proper handling and usage of the Sensor.  Accident Forgiveness applies to Jazz Club members only.

 

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Document name: Jazz Solo RMA Terms and Conditions
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October 20, 2022 10:33 AM PSTJazz Solo RMA Terms and Conditions Uploaded by Todd Miller - [email protected] IP 149.36.48.83
October 20, 2022 4:06 PM PSTJazz Imaging - [email protected] added by Todd Miller - [email protected] as a CC'd Recipient Ip: 2600:1700:456:f010:1892:4cad:5a85:8425
October 20, 2022 4:06 PM PSTTodd Miller - [email protected] added by Todd Miller - [email protected] as a CC'd Recipient Ip: 2600:1700:456:f010:1892:4cad:5a85:8425
October 20, 2022 4:08 PM PSTJazz Imaging - [email protected] added by Todd Miller - [email protected] as a CC'd Recipient Ip: 2600:1700:456:f010:1892:4cad:5a85:8425