The dental sensor industry has a lot of secrets.  For example, did you know that most sensor suppliers do not make their own sensors?  A few overseas factories make generic Size 1 and 2 sensors and sell them to local companies that brand them with names such as Aurora, Apex, Dentimax Dream Sensor, Open Sensor (all made in China or Japan) as well as Clio Sensor, Tuxedo (all made in Europe).  Since these brands do not make their own sensors they do not understand the technology and cannot provide direct manufacturer response to issues. 

Do you know that sensors are relatively cheap to manufacture?  Since most companies do not make their own sensors they pay a hefty markup to their foreign manufacturer.  They also have to pay their outside sales staff or a markup to dealers (Henry Schein, Patterson, Benco, etc) for local sales contact.  NEWS ALERT….sensors are easy to install and your local rep will not be able to help with technical issues. 

Do you know that sensors have a limited life?  Sensors are handled as much as your cell phone and their lifetime varies just as much.  If your staff is careful a sensor can last five years or more, but this often isn’t the case.  Most sensor warranties are limited to manufacture defects for a year or two.  If there are signs of damage (bite marks or dropping) YOU PAY.  If you want warranty and support after the first year or two…YOU PAY.  If your sensor fails after the initial warranty…YOU PAY.  Read the fine print for warranty coverage, extended warranty/support cost and co-payments for sensor failures. 

We manufacture JAZZ sensors in San Jose, CA and our engineers are sensor experts, having developed sensors such as Dexis and Gendex. We continuously improve our sensors to give you the best images and reliability in the market.  We back our sensors with lifetime warranty and support because we understand that sensors don’t last forever and you will need help down the road.