Return Policy
Our customer service section will help you answer any and all of your questions.
Sensors
Sensors are under warranty as part of the Jazz Club membership. Jazz Imaging offers a 30 day trial period for new customers as defined in the Jazz Club Agreement or Jazz Purchase Agreement
Holders and Accessories
You have 30 days from delivery to return a defective or non-defective item. Non-defective items must unopened and in condition for resale.
Harmony Software
Harmony software includes a free 30 day trial license. Software is not refundable after a permanent license is issued.
How to Return
Steps are easy to follow:
1. Start your return by contacting Jazz Imaging contacting support@jazzimaging.com or calling our support phone number, 567-234-5299 x 300. Make sure our team has worked with you on the issue before you send the package. Support will provide you with a return number.
2. Securely pack the item(s) in a box or envelope of your choice. Please write your order # on the outside of the package.
3. Mail your return package using a traceable carrier.
4. Once we receive your package, we’ll promptly process your return.
Refunds and Exchanges
Returns will be processed within 7 business days upon receipt of your package. The refund will be issued using the same payment account you used for the original purchase per your request.
Returning shipping charges are non-refundable (we do not accept packages returned using C.O.D. delivery).
